Get the Apps
UnionPay Debit Card
The Dialog Finance UnionPay Debit Card is a physical debit card linked to your account, allowing
you to withdraw cash, make payments at merchants, and perform online transactions locally and
internationally at UnionPay-enabled locations.
you to withdraw cash, make payments at merchants, and perform online transactions locally and
internationally at UnionPay-enabled locations.
We are upgrading your card to provide better and more cost-effective banking experience.
- One of the world’s largest card networks – UnionPay is widely accepted globally
- Better international usage – Convenient for overseas payments and travel
- Advanced technology – Faster and more secure transactions
- Tap-and-pay facility – Contactless payments on NFC-supported devices
- Better control of spending – Manage limits via the app
- No change to usage – Continue using as usual
- One of the world’s largest card networks – UnionPay is widely accepted globally
- Better international usage – Convenient for overseas payments and travel
- Advanced technology – Faster and more secure transactions
- Tap-and-pay facility – Contactless payments on NFC-supported devices
- Better control of spending – Manage limits via the app
- No change to usage – Continue using as usual
Yes. Your existing debit card will be deactivated after the communicated migration date. Please
activate your new UnionPay card before this date.
activate your new UnionPay card before this date.
No. Your account number will remain the same.
Yes. Please update your new card details for any subscriptions or recurring payments.
No. You need to set a new PIN via the Genie App.
- Local ATMs and UnionPay POS terminals
- International ATMs and merchants accepting Union pay
- Online locally and internationally on UnionPay websites
- International ATMs and merchants accepting Union pay
- Online locally and internationally on UnionPay websites
Yes. Fees may include issuance/replacement fees, annual fees, ATM withdrawal charges, and fuel
surcharge.
surcharge.
Yes, limits apply separately. You can manage them via the app.
Yes, the card is accepted globally. Charges may apply.
No, your card is already enabled for international usage. However, due to regulatory requirements
and sanctions, usage in certain countries may be temporarily restricted, and these restrictions may
change from time to time.
and sanctions, usage in certain countries may be temporarily restricted, and these restrictions may
change from time to time.
Yes. Your union pay debit card support Tap-and-Pay / contactless transactions at NFC enabled
merchant terminals
merchant terminals
Yes, via the Genie App.
The amount will usually be reversed within 7 working days.
Request a replacement via Genie App (Get a New Card).
The card is valid for 5 years.
No. You can create up to 10 virtual cards.
Some transactions may be restricted based on regulations.
Your card may be temporarily blocked for security reasons after multiple incorrect PIN
attempts. You can reset your PIN via the Genie App using the “Change PIN”
attempts. You can reset your PIN via the Genie App using the “Change PIN”
Yes, via the App.
OTP, EMV chips, and alerts.
Via the Genie App.
Via the app.
Reset via the app.
Block immediately via the app.
Yes, limits can be adjusted via the app for international and Local transactions separately.
Do not share PIN/OTP and enable alerts.
Cover keypad and check devices.
SMS alerts and email statements.
Contact the Dialog Finance Customer support team - +94 760 760 760 or
Use the Service Request option in the app.
Use the Service Request option in the app.
Yes, Union pay offers secure transactions using advance technologies such as EMV chip , OTP
authentication and real time monitoring to protect your payments.
authentication and real time monitoring to protect your payments.
