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UnionPay Debit Card
The Dialog Finance UnionPay Debit Card is a physical debit card linked to your account, allowing you to withdraw cash, make payments at merchants, and perform online transactions locally and internationally at UnionPay-enabled locations
We are upgrading your card to provide a better and more cost-effective banking experience.
Benefits include:
• Access to one of the world's largest card networks with wide global acceptance
• Better international usability for overseas payments and travel
• Advanced technology for faster and more secure transactions
• Tap-and-Pay (contactless) functionality at NFC-enabled terminals
• Better spending control through limit management via the Dialog Pay App
• No change to your usual card usage experience
Benefits include:
• Access to one of the world's largest card networks with wide global acceptance
• Better international usability for overseas payments and travel
• Advanced technology for faster and more secure transactions
• Tap-and-Pay (contactless) functionality at NFC-enabled terminals
• Better spending control through limit management via the Dialog Pay App
• No change to your usual card usage experience
Yes. Your existing debit card will be deactivated after the communicated migration date. Please
activate your new UnionPay card before this date.
Card Activation Path:
Dialog Pay App → Debit Card → Activate Your New Debit Card → Accept Terms & Conditions → Activate Card → Enter New Debit Card Number → Activate Card → Enter OTP → Set 6-Digit PIN → Card Activated
activate your new UnionPay card before this date.
Card Activation Path:
Dialog Pay App → Debit Card → Activate Your New Debit Card → Accept Terms & Conditions → Activate Card → Enter New Debit Card Number → Activate Card → Enter OTP → Set 6-Digit PIN → Card Activated
No. Your account number will remain the same.
Yes. Please update your new card details for any subscriptions or recurring payments.
No. You need to set a new PIN via the Genie App.
PIN Setup Path:
Dialog Pay App → Debit Card → Change PIN → Enter OTP → PIN Change Screen → Enter New PIN → Confirm PIN → Continue
PIN Setup Path:
Dialog Pay App → Debit Card → Change PIN → Enter OTP → PIN Change Screen → Enter New PIN → Confirm PIN → Continue
You can use your card at:
• Local ATMs and UnionPay POS terminals
• International ATMs and merchants that accept UnionPay
• Online merchants locally and internationally that accept UnionPay
• Local ATMs and UnionPay POS terminals
• International ATMs and merchants that accept UnionPay
• Online merchants locally and internationally that accept UnionPay
Yes. Fees may include:
• Card issuance/replacement fees
• Annual fees
• ATM withdrawal charges
• Fuel surcharges
Issuance Fee : LKR 1,000
Annual Fee : LKR 750
Replacement Fee : LKR 1,000
Cash Withdrawal from LankaPay ATM : LKR 30
Balance Inquiry from LankaPay ATM : LKR 7.50
Cash Withdrawal from Foreign ATM : LKR 750
Balance Inquiry from Foreign ATM : LKR 250
• Card issuance/replacement fees
• Annual fees
• ATM withdrawal charges
• Fuel surcharges
Issuance Fee : LKR 1,000
Annual Fee : LKR 750
Replacement Fee : LKR 1,000
Cash Withdrawal from LankaPay ATM : LKR 30
Balance Inquiry from LankaPay ATM : LKR 7.50
Cash Withdrawal from Foreign ATM : LKR 750
Balance Inquiry from Foreign ATM : LKR 250
Yes. Separate limits apply to ATM withdrawals, POS purchases, and online transactions. You can manage these limits via the Dialog Pay App.
Yes. The card is accepted globally. Applicable charges may apply
No. Your card is already enabled for international usage. However, due to regulatory requirements and
sanctions, usage in certain countries may be temporarily restricted, and these restrictions may change from time to time.
sanctions, usage in certain countries may be temporarily restricted, and these restrictions may change from time to time.
Yes. Your union pay debit card support Tap-and-Pay / contactless transactions at NFC enabled
merchant terminals
merchant terminals
Yes. You can temporarily block your card via the Dialog Pay App.
The amount will usually be reversed within 7 working days.
You can request a replacement via the Dialog Pay App by selecting Get a New Card.
The card is valid for 5 years.
No. You can create up to 10 virtual cards.
Yes. Certain transactions may be restricted based on applicable regulations.
For security reasons, your card may be temporarily blocked after multiple incorrect PIN attempts. You can reset your PIN via the Dialog Pay App using the Change PIN option.
Yes. Your card details can be viewed through the Dialog Pay App.
Online transactions are protected through:
• One-Time Passwords (OTP)
• EMV chip technology
• Transaction alerts and notifications
• One-Time Passwords (OTP)
• EMV chip technology
• Transaction alerts and notifications
You can activate your debit card via the Dialog Pay App.
You can set or change your PIN through the Dialog Pay App.
You can reset your PIN via the Dialog Pay App.
Immediately block your card using the Dialog Pay App.
Yes. Transaction limits can be adjusted via the Dialog Pay App for both local and international transactions separately.
To keep your card secure:
• Never share your PIN or OTP
• Enable transaction alerts
• Monitor your account regularly
• Never share your PIN or OTP
• Enable transaction alerts
• Monitor your account regularly
• Cover the keypad when entering your PIN
• Check for suspicious devices attached to ATMs or POS terminals
• Be aware of your surroundings when making transactions
• Check for suspicious devices attached to ATMs or POS terminals
• Be aware of your surroundings when making transactions
You can monitor transactions through:
• SMS alerts
• Email statements
• The Dialog Pay App
• SMS alerts
• Email statements
• The Dialog Pay App
Contact the Dialog Finance Customer Support Team:
Phone: +94 760 760 760
Alternatively, use the Service Request option available in the Dialog Pay App.
Phone: +94 760 760 760
Alternatively, use the Service Request option available in the Dialog Pay App.
Yes. UnionPay offers secure transactions using advanced technologies such as:
• EMV chip technology
• OTP authentication
• Real-time transaction monitoring
• EMV chip technology
• OTP authentication
• Real-time transaction monitoring
