Dialog FinanceGovPay is Now Available on genie

We’ve made government payments easier than ever! Now you can conveniently pay your government payments using GovPay on Genie app. Enjoy a seamless and secure digital payment experience anytime, anywhere.
Download Genie now and make your payments hassle-free!

Govpay connected Organizations – Visit https://bit.ly/43oDoAx

FAQ

What is GovPay?

GovPay is a government digital payment platform within the Genie App. It allows customers to make government-related payments conveniently and securely through the Genie Fintech platform.

How do I access GovPay?

GovPay is accessed through the Genie App. Look for the “GovPay” icon on the app’s home screen or click the ‘Pay’ button. It will then show up as another Bill category.

What are the benefits of using GovPay?

– Convenience: Make government payments from anywhere, anytime.

– Security: Securely process payments through the Genie Fintech platform.

– Time and cost savings: Avoid physical visits to government offices.

– Environmental friendliness: Reduce paper use and minimize your carbon footprint.

Is GovPay secure?

Yes, GovPay uses the secure Genie Fintech platform to process payments.

How do I make a payment through GovPay?

1. Open the Genie App and tap on the GovPay icon.

2. Select the relevant government institution.

3. Enter the required payment details.

4. Confirm the transaction.

5. Receive a confirmation message.

What types of payments can I make through GovPay?

GovPay supports various government-related payments, including:

Property tax

Payments to local councils and other government institutions.

Can I save my frequently used institutions?

No, it will accommodate in the future. Then you can save frequently used institutions for quick access in the future.

How do I view my GovPay transaction history?

You can view your GovPay transaction history within the Genie App. Look for the “Transaction History” section.

What do I do if I encounter an error during a GovPay transaction?

If you encounter an error, please try the following:

– Double-check your payment details.

– Ensure you have sufficient funds in your account.

– Try again later.

– If the issue persists, contact the Genie customer support or the relevant government institution.

How do I get a refund for a GovPay payment?

Refund policies vary depending on the government institution. Please contact the institution directly for refund-related inquiries.

I am unable to access GovPay. What should I do?

Please ensure you have a stable internet connection and that you are using the latest version of the Genie App. If you still cannot access GovPay, please contact Genie customer support.

I did not receive my GovPay payment confirmation. What should I do?

Please allow up to one working day for the payment confirmation to be sent. If you still do not receive it after this time, please call the Government Information Hotline on 1919.

My GovPay transaction failed. What should I do?

If your GovPay transaction fails, please check your account balance and try again. If the issue persists, please contact Genie customer support.

Do I need a special account to use GovPay?

Yes, you need a Genie Digital Saver Account to use GovPay.

How do I set up a Genie Digital Saver Account?

You can set up a Genie Digital Saver Account through the Genie App. Look for the “Open A Genie Digital Saver Account” option.

Can I use my eZ Cash account with GovPay?

Currently, GovPay requires a Genie Digital Saver Account. However, eZ Cash may be added as a funding source in the future.

Will GovPay be available in other languages?

Yes, GovPay will be available in Sinhala, Tamil, and English.

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